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ECE Creates Another Item for Bill In Progress Status After Reloading Customer (Doc ID 2396915.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.5.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.3.0.5.0 version, Rating business logic

After loading a customer to ECE with open items on "bill in progress"; apparently, ECE is losing track of them.

After a few rating tests, this is part of the Customer Cache for an existing account:

The "nextItemList" is empty.

 


ACTUAL BEHAVIOR  
--------------------------------
After reloading customer, ECE creates another item on existing Bill in Progress.



EXPECTED BEHAVIOR
-----------------------------------
ECE should use the existing item.


STEPS
-----------------------
1. ECE is in usage processing state. Rating behavior is normal.
2. ECE is restarted. Elastic Charging server data is brought down. Pricing configuration and customers are loaded again completely.
3. ECE is in usage processing state. Issue with items appears after rating a new CDR.

Changes

 

Cause

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