Failed to Login to Unifier App With Error "A Server With The Specified Hostname Cannot Be Found" in Android

(Doc ID 2396982.1)

Last updated on JUNE 25, 2018

Applies to:

Primavera Unifier - Version 17.7 and later
Primavera Unifier Cloud Service - Version 17.7 to 18.4 [Release 17.7 to 18.4]
Information in this document applies to any platform.

Symptoms

On : Unifier 17.12.1 version, Unifier Mobile / iOS App

When using the Unifier App to try to connect to the client's system, the Android version of the App will prompt the error below.

ERROR
-----------------------

A server with the specified hostname cannot be found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Launch the Unifier mobile App in Android
  2. Try to connect https://hostname:port
  3. Attempt will Fail with the error above


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Unifier successfully from Android.

Changes

 

Cause

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