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Web Call Entry User Unable to Edit and Save Call Details. (Doc ID 2397266.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.1.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Web Call Entry users are unable to edit and save updates on the Call Details window.  

According to the Users Guide on the Call History User Interface - The information on the Call History window is view-only except for the Callback Phone and the Customer Comment area.

Testing LDAP configuration using as documented in the Installation Guide under Configuring NMS security roles, it is expected that a user belonging only to the call_entry_users group would be able to make updates from the Call Details.  Instead, when trying to save an update, they get an error:


at weblogic.work.ExecuteThread.execute(ExecuteThread.java:415) ~[wlthint3client.jar:?]
at weblogic.work.ExecuteThread.run(ExecuteThread.java:355) ~[wlthint3client.jar:?]
2018-05-07 13:46:45,884 [pool-3-thread-1] ERROR com.splwg.oms.client.callentry.EditIncidentCommand: Error updating the incident with cust history key:APPT_RANGE value: 0

2018-05-07 13:46:46,135 [pool-3-thread-1] ERROR com.splwg.oms.client.callentry.EditIncidentCommand: Couldn't Edit the Incident. javax.ejb.EJBAccessException: [EJB:010160]Security violation: User nms_callentry has insufficient permission to access EJB type=, application=cesejb-omsstage#2.3.0.1.4, module=cesejb.jar, ejb=Session, method=reportIncidentSP, methodInterface=Remote, signature={com.ces.corba.CES.StringPair[],com.ces.corba.CES.Handle}.
javax.ejb.EJBAccessException: [EJB:010160]Security violation: User nms_callentry has insufficient permission to access EJB type=, application=cesejb-omsstage#2.3.0.1.4, module=cesejb.jar, ejb=Session, method=reportIncidentSP, methodInterface=Remote, signature={com.ces.corba.CES.StringPair[],com.ces.corba.CES.Handle}.



Changes

 

Cause

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