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After New PFT 8.0.5 Silent Install Cannot Login to OFSAA "Please Contact The System Administrator" Error (Doc ID 2397768.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Financial Services Profitability Management - Version 8.0.5 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)
Oracle Financial Services Profitability Management (PFT)
Oracle Financial Services Funds Transfer Pricing (FTP)

Symptoms

After new installation of PFT 8.0.5 silent, cannot login to the OFSAA application.

ERROR
"Please contact the system administrator"

The following error is thrown in the SystemOut.log:

[4/19/18 17:18:35:342 EEST] 00000081 webcontainer I com.ibm.ws.webcontainer.VirtualHostImpl addWebApplication SRVE0250I: Web Module OFSAAI Web Application has been bound to default_host[*:9080,*:80,*:9443,*:5060,*:5061,*:443].
[4/19/18 17:18:35:427 EEST] 00000081 ApplicationMg A WSVR0221I: Application started: ofsaa
[4/19/18 17:18:35:427 EEST] 00000081 CompositionUn A WSVR0191I: Composition unit WebSphere:cuname=ofsaa in BLA WebSphere:blaname=ofsaa started.
[4/19/18 17:23:48:941 EEST] 000000cc FfdcProvider W com.ibm.ws.ffdc.impl.FfdcProvider logIncident FFDC1003I: FFDC Incident emitted on /weblog/waslog/ffdc/server.txt com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters -RE 1123
[4/19/18 17:23:48:941 EEST] 000000cc LocalTranCoor E WLTC0017E: Resources rolled back due to setRollbackOnly() being called.
[4/19/18 17:23:48:944 EEST] 000000cc webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[ServletNameNotFound]: java.lang.NullPointerException
at com.iflex.fic.filters.FilterServletHelper.readXSSStrings(FilterServletHelper.java:657)
at com.iflex.fic.filters.FilterServlet.doFilter(FilterServlet.java:574)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.iflex.fic.filters.EncodingFilter.doFilter(EncodingFilter.java:97)

...

[4/19/18 17:23:48:970 EEST] 000000cc ServletWrappe I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [ofsaa] [/ofsaa] [/error_page.jsp]: Initialization successful.

The issue can be reproduced at will with the following steps:
1. Run PFT 8.0.5 silent installer
2. Start services

Cause

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In this Document
Symptoms
Cause
Solution
References


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