Getting 'Failed to Load the Data' Error When Accessing Specific Argus Menus On Multi-Tenant Environment For Specific Enterprises
(Doc ID 2398009.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety - Version 8.1.1 and laterInformation in this document applies to any platform.
Symptoms
Environment Upgraded from 8.0.1 to 8.1.1.
Multi-Tenant using OAM (LDAP).
This occurs for about half of the Enterprises.
The other half of the Enterprises have no issues.
The default login page for user is Worklist > Open
Steps to reproduce the issue:
- Login to Argus Global Home Page.
- Select an Enterprise from the Application Access and clicked Open
- The following error message is displayed"
"Failed to Load Data"
The same error is received when trying to access following screens.
- Worklist > New, Open, Action Items, Coding Actions Items, Contacts, Reports, Bulk transmit, Bulk Print, Bulk ICSR Transmit, Coding Status, Letters, Intake
- Reports > Aggregate Reports > System Reports Library
- Reports > Periodic Reports > CTPR, ICH PSUR, IND, NDA
- Local Affiliate > Report Submission
- Utilities > Advanced Condition Library
- Argus Console
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |