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Balance Brought Forward and Total Bill Amount Incorrect when Already Paid (Doc ID 2398196.1)

Last updated on MAY 23, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.0.0 version, Invoicing

ACTUAL BEHAVIOR
----------------------
Customers have paid their bill, but on the following invoice that is created - the Bill shows the amount paid as a Balance Brought Forward still.
This is incorrect, the Invoice doesn't match to the values in the database (doesn't reflect balance brought forward).

Snippets of the cm.pinlog

 

 

EXPECTED BEHAVIOR
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The expected behavior is to have the same value in the Invoice and the database.

STEPS
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1.Try with an account that has DD set up, and schema other than 1
2. Let initial 1-2 payments be via DD
3. Then for the next bill, do DD payment, reverse it, do an offline payment
4. Do this payment using Payment Tool. Make sure to load from pin01 of the payment tool.
5. The payment needs to remain unallocated at account level.
Let the payment be allocated using vf_bulk_overpayment_allocation.

BUSINESS IMPACT
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Bill Presentment - Negative Experience, a balance showing as Brought Forward when already paid before Next Invoice creation date.

Changes

 

Cause

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