Case Outcome Field Is Updated To Value From The Outcome Of Event Field (Doc ID 2399059.1)

Last updated on JULY 13, 2023

Applies to:

Goal

Migrated data from another application
2000 legacy cases, All Closed
All Cases have a different value for the Analysis > Case Outcome field and the Events > Outcome of Event field

There is a requirement to add a report to these legacy cases

If the user opens the case and clicks through the tabs to get the Additional Information tab (Events then Analysis), the value of the Analysis > Case Outcome field will be changed to match the value of the Events > Outcome of Event field.
The is no warning displayed that the value of the Analysis > Case Outcome field was changed.

Steps:
Case before opening in Argus
Event tab shows Outcome of Event : Fatal
Analysis Tab shows Case Outcome: Blank
Only one Event
Open and Unlock Case
Select Other for Significance
Analysis tab shows Blank (Expected)
Events tab shows Fatal (Expected)
Back to Analysis tab, now shows Fatal not (Not expected)
Every time user goes from Events to Analysis the value in the Case Outcome field will change to whatever value is in the Outcome of Event field.
Exit with Save
The value of the Case Outcome field will be save with this new value
Exit without Save no change to the Case Outcome field

1. Why does it change?
2. Why no message?
3. How to Warn user?
 

Solution

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