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Primavera Data Warehouse Diagnostic Utility Fails With Error "Checking SQLPlus connection to STAR... [main] ERROR ERCHECKER - java.lang.Exception" (Doc ID 2399989.1)

Last updated on MAY 25, 2018

Applies to:

Primavera Data Warehouse - Version and later
Information in this document applies to any platform.


When attempting to run the Primavera Data Warehouse Diagnostic utility, the following error occurs:

Checking SQLPlus connection to STAR... 14:03:02.800 [main] INFO ERCHECKER - running sqlplus -L STARUSER/xxxxxx@(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=xxxxxxx)(PORT=xxxx))(CONNECT_DATA=(SID=xxxxx))) @./checksysuser.sql
FAIL 14:03:03.394 [main] ERROR ERCHECKER - java.lang.Exception:
at ~[prm-erchecker.jar:?]
at [prm-erchecker.jar:?]
at [prm-erchecker.jar:?]

The issue can be reproduced at will with the following steps:
1. Configure Primavera Data WareHouse (
2. Finally run the Data WareHouse Diagnostic step, but fail with above error.

The issue has the following business impact:
Due to this issue, users cannot run the Data WareHouse Diagnostic step successfully.




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