My Oracle Support Banner

MWM v2.2.0.3 Maps Fail To Load And Display A Blank Grey Screen With No Error In IE11 (Doc ID 2400265.1)

Last updated on MAY 17, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.2.0.3.13 [Release 2.2]
Information in this document applies to any platform.

Symptoms

We've configured MapViewer and the first time we pulled up the maps, they appeared correctly.  But, when we try to view the maps again, a grey screen displays where the map should be and, no errors.

After troubleshooting, we found that if we clear the Internet Explorer cache and history, the maps will display again, but just once, as above.

Upon more troubleshooting, we find that the maps will work fine on IE 10, but with IE 11 we see the symptoms above. The maps will only display once, at which point we need to clear the browser cache, and then they will display ONCE again, and then will only show the grey screen.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.