Sql Error Code Encountered In Service Agreement Activation

(Doc ID 2400522.1)

Last updated on MAY 25, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, CI - Customer Information

Error on click of SA Activate button on Service Agreement page

User getting an Error on click of SA Activate button on Service Agreement page. After doing some R&D, User found that system is inserting duplicate records on SA Start/Stop – Address/Phones Tab. User not sure but may be this error is due to these duplicate records. 

Error:

SQL Error code 999999994 occurred in module CIPCOMAN:XQ080 SELECT
Please contact your system administrator.

Cause

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