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Performance Issue On Characteristics Tab On Person Screen (Doc ID 2400674.1)

Last updated on MAY 25, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.x.x against FW v4.3.0.4, Performance issue on characteristics tab under person screen.

ACTUAL BEHAVIOR
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When user goes on Characteristics tab of Person Screen, screen hangs for some time. There is lag to refresh it.
The grid takes a long time to load and in some cases the browser freezes displaying a 'Not Responding' error to the user.
 
EXPECTED BEHAVIOR
---------------------------
The grid should load without delay and the application should be available.

STEPS
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The issue can be reproduced at will with the following steps:

1) Login to the RMB environment v2.6.0.x.x running on FW 4.3.0.4.0.
2) Go to person from context menu.
3) Click on characteristics tab to load/reload the info.
4) Observe the time taken by the grid to load. Sometime screen hangs for some time before the user can actually edit any field.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use this UI efficiently.

Cause

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