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Performance Issue On Characteristics Tab On Person Screen (Doc ID 2400674.1)

Last updated on MAY 25, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB v2.6.0.x.x against FW v4.3.0.4, Performance issue on characteristics tab under person screen.

When user goes on Characteristics tab of Person Screen, screen hangs for some time. There is lag to refresh it.
The grid takes a long time to load and in some cases the browser freezes displaying a 'Not Responding' error to the user.
The grid should load without delay and the application should be available.

The issue can be reproduced at will with the following steps:

1) Login to the RMB environment v2.6.0.x.x running on FW
2) Go to person from context menu.
3) Click on characteristics tab to load/reload the info.
4) Observe the time taken by the grid to load. Sometime screen hangs for some time before the user can actually edit any field.

The issue has the following business impact:
Due to this issue, users cannot use this UI efficiently.


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