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Non Sellable Quantity Resulted from Customer Refund is not Reduced After Releasing the Hold (Doc ID 2401039.1)

Last updated on JULY 26, 2018

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

Non Sellable Quantity resulting from Customer Refund of a Pack Item is not reduced after releasing the hold.

Steps To Recreate:

  1. Set up new non sellable type called " customer refund".
  2. Set up POS refunds to move to unavailable buckets under this new non-sellable type
  3. Perform a refund on a pack Item.
  4. Perform a ready to sell from customer refund on the pack Item for 1 units.
  5. Notice, the Non Sellable quantity is not reduced.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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