Non Sellable Quantity Resulted from Customer Refund is not Reduced After Releasing the Hold (Doc ID 2401039.1)

Last updated on AUGUST 16, 2022

Applies to:

Oracle Retail Store Inventory Management - Version 14.0 and later
Information in this document applies to any platform.

Non Sellable Quantity resulting from Customer Refund of a Pack Item is not reduced after releasing the hold.

Steps To Recreate:

Set up new non sellable type called " customer refund".
Set up POS refunds to move to unavailable buckets under this new non-sellable type
Perform a refund on a pack Item.
Perform a ready to sell from customer refund on the pack Item for 1 units.
Notice, the Non Sellable quantity is not reduced.

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In this Document

Symptoms

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