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'unsupported browser' message appears when trying to access RDC Onsite using the 'IE 11' browser. (Doc ID 2401248.1)

Last updated on JULY 30, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.1.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
---------
User cannot connect to RDC Onsite using Internet Explorer 11 => following message appears :

---------------------------------------------------------------------------------------------
Message from webpage

You are using an unsupported browser. The supported browsers are
Internet Explorer 7 and higher, Firefox 2.0.0.2 and higher. Safari 3.1.2
and higher, and Google Chrome 1.0 or higher.
---------------------------------------------------------------------------------------------

Cause

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In this Document
Symptoms
Cause
Solution


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