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When Running User-Defined Report (UDR) Receive Unifier Notification: "Results cannot be retrieved. Please contact System Administrator." (Doc ID 2403169.1)

Last updated on APRIL 06, 2021

Applies to:

Primavera Unifier - Version 9.7 and later
Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.


On Unifier : Any Version

When running a User-Defined Report (UDR) based off a Data View, the following Unifier Notification message is displayed.


"Unifier Notification:    Results cannot be retrieved. Please contact System Administrator."

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to Project/Shell where the report resides > Reports > User-Defined.
  3. Select the report that generates the Notification > Open > Report Format: HTML, Record count=100,000 > Click Run > Received Notification message: "Unifier Notification:   Results cannot be retrieved. Please contact System Administrator."
  4. With the same report from Step 4 selected > Click "Edit" > Note Data Type: "Data View 1"
  5. Navigate to Company Workspace > Admin Mode > Data Structure Setup > Data Views > "Data View 1" > Click "Data", data is generated successfully, no errors. 




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