My Oracle Support Banner

Customer Order Filter by Customer Name is not Retrieving Records (Doc ID 2403450.1)

Last updated on MARCH 03, 2019

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

In Store Inventory Management (SIM) application, find that, when user tries to search via Customer Name in the filter on the Customer Order List screen, no record is being returned.

 Steps To Reproduce:

  1. Create a customer order with complete details of Customer. Full name and address provided.
  2. Login into SIM and navigate through Customer Order List screen. Customer Order Management > Customer Order
  3. In the Customer Order List screen, select Filter button.
  4. Change the status to All and in the Customer Name field type in the name of the customer.
  5. Click Apply.
  6. Notice, no customer order records are retrieved.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.