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GA Error After Windows 10 Update (Doc ID 2403493.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.

Goal

After updating Windows 10 to version 1803, users cannot log into GA. An error is received:  

'General Network Error. Check your Network documentation. ConnectionOpen (PreLoginHandshake())'.

The DSN Test connection from the computer works fine. GA, SA, and PA all are affected. If the system is restored to a previous version everything works as it should, but the update will happen again.
 

Solution

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