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On The Premise Main Page And/Or Control Central Account Page - The Service Point HyperLinks Linked To The Account Are Not Working (Doc ID 2403986.1)

Last updated on SEPTEMBER 16, 2022

Applies to:

Oracle Utilities Customer to Meter Base - Version to [Release 2.6]
Oracle Utilities Customer Care and Billing - Version to [Release 2.6]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information. Please use proper values to your businees.**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
C2M - Customer to Meter
OUAF/FW - Oracle Utilities Framework
SP - Service Point


On CCB/C2M Or version:

Issue 1:

On the Premise Main Page, The Service Point HyperLinks linked to the Account are not working

Reproduce Steps
1. On the Premise Main Page, select any account which has SPs linked to it.
2. Click the SP link under account, nothing happened, the page is not navigate to SP page.

Expected Behavior: It should be navigated to SP page.

Issue 2:

Control Central - SP Link not working in premise tree

Reproduce Steps
1. Navigate to Control Central
2. Search for an account
3. Click Premise Tree tab
4. Under Premise tree, expand Account information
5. Click the SP link, nothing happened.

Expected Result: It should be navigated to SP page.


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