On The Premise Main Page And/Or Control Central Account Page - The Service Point HyperLinks Linked To The Account Are Not Working
(Doc ID 2403986.1)
Last updated on AUGUST 24, 2020
Applies to:Oracle Utilities Customer to Meter Base - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.6]
Oracle Utilities Customer Care and Billing - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.6]
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
C2M - Customer to Meter
OUAF/FW - Oracle Utilities Framework
SP - Service Point
On CCB/C2M 220.127.116.11.0 Or 18.104.22.168.1 version:
On the Premise Main Page, The Service Point HyperLinks linked to the Account are not working
1. On the Premise Main Page, select any account which has SPs linked to it.
2. Click the SP link under account, nothing happened, the page is not navigate to SP page.
Expected Behavior: It should be navigated to SP page.
Control Central - SP Link not working in premise tree
1. Navigate to Control Central
2. Search for an account
3. Click Premise Tree tab
4. Under Premise tree, expand Account information
5. Click the SP link, nothing happened.
Expected Result: It should be navigated to SP page.
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