The Thread-7.log Reports 'OutOfMemoryError: Unable To Create New Native' Message (Doc ID 2404231.1)

Last updated on OCTOBER 11, 2019

Applies to:

Symptoms

On : 12.5 version, Docupresentment

Following an upgrade from Documaker 11.5 TO Documaker 12.5, several times a week the IDS Instances would no longer be able to submit requests.
During the outage, there would be multiple IDS instances with orphan GENDATA + GENPRINT processes.
Performing a stop/start on the 2 Watchdog services, the system would begin processing the requests however the GENPRINT instances remains in memory.
At the same time, a Thread-7.log is generated and continues to grow with the following messages:


ERROR
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ERROR [Thread-7] - java.lang.OutOfMemoryError: unable to create new native thread
at java.lang.Thread.start0(Native Method)
at java.lang.Thread.start(Unknown Source)
at com.docucorp.ids.blp.BusinessLogicProcessor$IPCThread.run(Unknown Source)


STEPS
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The issue can be reproduced at will with the following steps:
1. Start the IDS Watchdog Windows Services.
2. Monitor the MQ ( send/receive) queues.

Cause

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