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The Name Fields (Project Name, EPS Name, etc.) In Non English Language (e.g. Japanese) Shows Garbled Boxes On P6 Web Classic View (Doc ID 2404325.1)

Last updated on JUNE 11, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When loading Classic View (Java Applet) on P6 Web, the EPS Name and Project Name fields populated with Non English characters (e.g. Japanese) are displayed as boxes. The P6 Web Standard View and Professional show these Non English words correctly.

EXPECTED BEHAVIOR
When loading Classic View on P6 Web, the Japanese characters in EPS Name and Project Name are displayed correctly.

STEPS
The issue can be reproduced at will with the following steps:

  1. Log on P6 Web Standard View or P6 Professional, create a project and name the project in Japanese. The project name is displayed correctly in Japanese.
  2. Log on P6 Web and switch to Classic View.
  3. The Japanese characters in Project Name field are displayed incorrectly as boxes.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot view the correct Japanese characters in the Name and some descriptive fields when loading P6 Web as Classic View.

Changes

 

Cause

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