Why Overlapping Simple Promotions On Customer Segment Fails Conflict Checking? (Doc ID 2404408.1)

Last updated on OCTOBER 17, 2023

Applies to:

Goal

Retail Price Management(RPM) does not approve overlapping simple promotions defined on Customer Segment.

However, simple promotions defined without customer segment are working fine.

Steps to recreate:

1. Create new promo with start date and without end date, add a new simple promo component for an item for some location. Leave the end date empty. Set the new price. Apply to - Regular only. Approve the promo component;
2. Create new promo for a new date later than start date of the first promo and also without end date. Add a new simple promo component for the same item and same location. Promotion is approved;
3. Add new simple promo component for the customer segment to the first promo. Add a new item and a location. Set a new price. Apply to - Regular only. Approve the promo component;
4. Add new simple promo component for the customer segment from the Step 3 to the second promo. Use item/location from the previous step;
5. Try to approve this promo component. An CC exception rise in our case.

Solution

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