PCM_OP_SUBSCRIPTION_TRANSITION_PLAN Does Not Cancel Deals Under the FROM_PLAN

Last updated on JUNE 04, 2018

Applies to:

Symptoms

On : 7.5.0.19.0 version, Subscription Management

In rare cases, PCM_OP_SUBSCRIPTION_TRANSITION_PLAN does not cancel the deals under the FROM_PLAN.
The transition itself is successful (i.e. the new PLAN is purchased), but there seems no attempt to cancel deals from the FROM_PLAN.

The issue is not reproducible on development system but only happened on production system with OPCODE PCM_OP_SUBSCRIPTION_TRANSITION_PLAN called with INPUT_FLIST as below:

  fm_subs_transition_plan_pre_transition input flist
# number of field entries allocated 20, used 7
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 35901282 0
0 PIN_FLD_PROGRAM_NAME STR [0] "Plan transition"
0 PIN_FLD_END_T TSTAMP [0] (1522611424) Sun Apr 1 12:37:04 2018
0 PIN_FLD_FROM_PLAN POID [0] 0.0.0.1 /plan 21187828 0
0 PIN_FLD_TO_PLAN POID [0] 0.0.0.1 /plan 21244491 2
0 PIN_FLD_TRANSITION_TYPE ENUM [0] 1
0 PIN_FLD_SERVICES ARRAY [*] allocated 20, used 2
1       PIN_FLD_FROM_SERVICE SUBSTRUCT [0] allocated 20, used 1
2             PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/xxxxx/xxx35899874 18
1       PIN_FLD_TO_SERVICE SUBSTRUCT [0] allocated 20, used 2
2             PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/xxxxx/xxx-1 0
2             PIN_FLD_DEALS ARRAY [*] allocated 20, used 1
3                   PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 21242443 0

Changes

Cause