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Promotion Throws Fatal Error when Submitted For Conflict Checking (Doc ID 2405430.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Retail Price Management - Version 14.0.3 and later
Information in this document applies to any platform.


Promotion throws Fatal Error when submitted for conflict checking.

When a Dept level promotion with many exclusions is submitted for conflict checking, Retail Price Management (RPM) is throwing a fatal error:

com.retek.platform.exception.RetekUnknownSystemException: javax.ejb.EJBException: No message was received for: '240' seconds; nested exception is: weblogic.rjvm.PeerGoneException: No message was received for: '240' seconds

Steps to Reproduce:

1. Create a promotion component detail at Merchandise Hierarchy level and select a Department and a couple of zones - where the department has a very large number of SKUs.
2. Under item exclusions, create a Price Event ItemList using a .csv upload and click on create exclusions.
(Exclusion List has thousands of SKUs.)
3. Select all the component details and submit for approval.




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