P6 EPPM Professional Client Crashes At Print Preview

(Doc ID 2405766.1)

Last updated on JUNE 06, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.2.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.2.0 and later
Primavera P6 Professional Project Management - Version 17.12.2.0 and later
Information in this document applies to any platform.

Symptoms

P6 EPPM Professional Client crashes at Print Preview

ERROR
-----------------------
P6 crash - Primavera has stopped working

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log on computer with Primavera client installed.
  2. Log into the Primavera client.
  3. Open any project.
  4. Select File>Print Preview.
  5. Primavera client crashes, "Application stopped working" error message appears.
  6. Click OK and have to restart application and log back in.



EXPECTED OUTCOME
-----------------------
The print preview window should open.

Changes

 

Cause

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