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Using Reserve Capacity To Allow Scheduling Of Appointments As A Priority in v2.2.0.3.13 (Doc ID 2405976.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.13 and later
Information in this document applies to any platform.

Symptoms

-- The customer requests available appointment slots for an activity.
-- Scheduler does not return any slots because all suitable shifts are fully scheduled with low priority optional activities.
-- The customer is requesting an enhancement or workaround so that Scheduler will return slots currently blocked by low priority work.

A possible work-around is to use the "reserve capacity" function, which can be used to prevent shifts being flooded by low priority work until the remaining capacity is released, say 1 day in advance.

Using reserve capacity may not be a viable option when the low priority work is the same task type for which we are attempting to schedule an appointment and the reserve capacity is based on service class. Using the reserve capacity function, the crew shift would still be allowed to schedule the low priority work as the task type would be in the service class used.

Cause

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