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Visualizer Loads With a Blank Screen and No Options (Doc ID 2405996.1)

Last updated on JUNE 29, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Opening Visualizer results in a blank screen, with no options.

EXPECTED BEHAVIOR

Options to use Visualizer would appear when opening Visualizer.

STEPS

The issue can be reproduced at will with the following steps:

  1. Launch Visualizer from within P6 or from the Windows Start menu.
  2. See a blank screen with no options.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot use Visualizer.

Changes

 

Cause

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