Comments Screen Search Results Disappear

(Doc ID 2406559.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.0.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 11.0.2.9 version, Comments

ACTUAL BEHAVIOR
---------------
Comments Screen Search Results disappear. If a user navigates to the comments screen and opens a comment or click the action icon and closes the pop up all the data in the rows disappear. The number of rows are still there but the data in each row disappears. If you refresh the page the results come back.

EXPECTED BEHAVIOR
-----------------------
Search results are static and do not disappear when you perform different actions on the screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to a policy that has comments on it, or add comments to a policy (Any level comment will work)
2) Click the drop down arrow on a comment and click cancel
3) All comment data will disappear
OR
2) Click the action icon for a comment
3) After pop up window opens close it or click cancel
4) All comment data will disappear

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Users need to refresh the screen after they do something to any of the comments to see the data for the rest of them

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms