The Vertex Library Is Not Getting Loaded with Undefined Symbol After BRM 7.5 PS21 Upgrade

(Doc ID 2407256.1)

Last updated on JUNE 11, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.21.0 version, Taxation

The variable Rate_Precision was added from 7.5 PS18. After upgrading BRM 7.5 from PS15 to PS21, the vertex library is not getting loaded with below error:

ERROR
-----------------------

E Fri Jun 1 01:15:28 2018 xxx dm_vertex:24887 dm_vertex.c:382 2:xxx:dm_vertex:24884:-160475440:0:1527640207:0::::
  Cannot load shared library /opt/brm/7.5/pin443/rel/lib_comp_linux/dm_vertex/dm_vertex_ctq20005.so. Error = /opt/brm/7.5/pin443/rel/lib_comp_linux/dm_vertex/dm_vertex_ctq20005.so: undefined symbol: Rate_Precision 

User has the shared libraries that come with the Vertex Communications Tax Q Series software and are present in the BRM_Home/lib directory and also in $LD_LIBRARY_PATH. 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms