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Japanese Characters in User Defined Fileds (UDFs) Exported to Excel XLSX Become Garbled. (Doc ID 2407430.1)

Last updated on JUNE 11, 2018

Applies to:

Primavera P6 Professional Project Management - Version 15.1.0.0 to 17.12.4.0 [Release 15.1 to 17.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Japanese characters that exist in UDFs, show incorrectly after being Exported to an Excel file. For example, the double-byte '(' is exported to single-byte '(' ; and some other exported Japanese chars are garbled.

EXPECTED BEHAVIOR
-----------------------
The Japanese characters are correctly Exported to Excel file.

STEPS
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The issue can be reproduced at will with the following steps:
1. Export Project data including UDF fields to an Excel XLSX file. The Japanese characters in the UDF Type field become garbled.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct Japanese characters in the Exported Excel XLSX file.

Cause

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