Performance Issue For Payment Related To Suspense Account
(Doc ID 2407477.1)
Last updated on MARCH 11, 2021
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and laterInformation in this document applies to any platform.
Goal
On : 2.4.0.3.0 version, ENV - Environment
Performance Issue For Payment Related To Suspense Account
CC&B has trouble loading for Payment related to suspense account.
The following loading time is encountered:
Loading Account in Control Central = 6mins 11seconds
Loading for Suspense Account = 30 seconds
Loading for Suspense Service Agreement = 22 seconds
Go To Payment = 41 seconds
Choosing Payment = 42 seconds
The Financial Transaction for the suspense account is now at 294,272 records
The system shows a SQL type error and it doesn't allow them see the information
of the account.
Can recommend a fix to improve the performance for Payment related functionalities in CC&B?
Solution
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In this Document
Goal |
Solution |
References |