CUSTOMER CONTACT SEARCH IS SLOW WHEN SEARCH RESULT IS MORE THAN 300

(Doc ID 2407725.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

 When searching for a customer contact for a given Person, the search page is returning for about 8-10 seconds if the search result is around 300.

 

Steps to recreate:
- Login to CCB 2.5.0.1.0 running on FW 4.3.0.1.0
1. Go to Main Menu > Customer Information > Customer Contact > Search
2. Enter a Person Id with more than 300 customer contact


Actual Result - the search page will load after 8-10 secs.
Expected Result - the search page should return the results faster which is inline with the general application behavior

Changes

 

Cause

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