CUSTOMER CONTACT SEARCH IS SLOW WHEN SEARCH RESULT IS MORE THAN 300
(Doc ID 2407725.1)
Last updated on SEPTEMBER 25, 2022
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Oracle Utilities Framework - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 4.3]
Information in this document applies to any platform.
When searching for a customer contact for a given Person, the search page is returning for about 8-10 seconds if the search result is around 300.
Steps to recreate:
- Login to CCB 184.108.40.206.0 running on FW 220.127.116.11.0
1. Go to Main Menu > Customer Information > Customer Contact > Search
2. Enter a Person Id with more than 300 customer contact
Actual Result - the search page will load after 8-10 secs.
Expected Result - the search page should return the results faster which is inline with the general application behavior
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