Unable To Create Change Order On Items

(Doc ID 2407805.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.3.0 version, Administration/Configuration

ACTUAL BEHAVIOR
---------------
Unable to create Change order on some agile objects

Some of our users are facing issue that they are unable to create change order on specific object.
when they raise change order(Design change order) and to add item in affected item tab click on ADD button and type agile object name in text window and double click on that specific object then for progress bar spin for log time then nothing happen and showing random error that like sometimes "Connection timeout","someone working on this object please try again later",just display : "0".

SERVER LOG
---------------

Caused by: java.net.ConnectException: Connection timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
... 89 more
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: java.lang.NullPointerException
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:java.lang.NullPointerException
at org.apache.axis.transport.http.HTTPSender.checkAuthForm(HTTPSender.java:1023)
at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:299)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:164)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2803)
at org.apache.axis.client.Call.invoke(Call.java:2786)
at org.apache.axis.client.Call.invoke(Call.java:2462)
at org.apache.axis.client.Call.invoke(Call.java:2385)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.agile.webfs.components.fileserver.client.FileServerSoapBindingStub.ping(FileServerSoapBindingStub.java:781)
at com.agile.webfs.client.IFSLocator.getRemoteFileServer(IFSLocator.java:205)
at com.agile.webfs.client.IFSLocator.getConnection(IFSLocator.java:112)
at com.agile.webfs.client.IFSLocator.getFileServer(IFSLocator.java:257)
at com.agile.startup.ContentServiceImpl.replicateFiles(ContentServiceImpl.java:25)
at com.agile.pc.cmserver.base.BaseServiceAttachment.deepCloneAttachment(BaseServiceAttachment.java:545)
at com.agile.pc.cmserver.base.BaseChangeServiceAI.copyAIAttachments(BaseChangeServiceAI.java:571)
at com.agile.pc.cmserver.base.BaseChangeServiceAI.postInsert(BaseChangeServiceAI.java:1101)
at com.agile.pc.cmserver.change.ChangeServiceAI.postprocessInsert(ChangeServiceAI.java:401)
at com.agile.pc.cmserver.base.BaseServiceTable.insertSaveRows(BaseServiceTable.java:163)
at com.agile.pc.cmserver.base.BaseServiceTable.saveRows(BaseServiceTable.java:1660)
at com.agile.pc.cmserver.base.BaseService.saveRows(BaseService.java:4315)
at com.agile.pc.cmserver.base.BaseService.doUpdateRows(BaseService.java:9567)
at com.agile.pc.cmserver.base.BaseService.appendUpdateRows(BaseService.java:4463)
at com.agile.pc.cmserver.base.CMSessionBean.doAppendUpdateRows(CMSessionBean.java:3580)
at com.agile.pc.cmserver.change.ChangeSessionBean.doBulkTableEditAdd(ChangeSessionBean.java:1203)
at com.agile.pc.cmserver.base.CMSessionBean.doBulkTableEditing(CMSessionBean.java:7713)

Changes

 

Cause

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