Calculation Periods Issue

(Doc ID 2408529.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 3.18.1.0 and later
Information in this document applies to any platform.

Symptoms

There is an issue related to 12 calculation periods, for example:
For enrollment product (TH2) with yearly admin fee of 200, a policy is created with this enrollment product for 12 months from 30-April-2018  to 29-April-2019.  When premium is calculated for this policy, the full fee for the entire year of the policy is expected, i.e. the 200 AED.  But in actuality, only the 30-April-2018 to 31-March-2019 period is calculated; 1-29-April is missing.

Note : Problem is not just with OHI screen; it is also missing in financial message where the total is 193.30 instead of 200 AED + VAT

The full fee for the entire year of the policy is expected.

Due to this issue, premiums are not calculated correctly and therefor customers are charged incorrectly.

Changes

 

Cause

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