Calculation Periods Issue
(Doc ID 2408529.1)
Last updated on MARCH 25, 2019
Applies to:Oracle Health Insurance Enterprise Policy Administration - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
There is an issue related to 12 calculation periods, for example:
For enrollment product (TH2) with yearly admin fee of 200, a policy is created with this enrollment product for 12 months from 30-April-2018 to 29-April-2019. When premium is calculated for this policy, the full fee for the entire year of the policy is expected, i.e. the 200 AED. But in actuality, only the 30-April-2018 to 31-March-2019 period is calculated; 1-29-April is missing.
Note : Problem is not just with OHI screen; it is also missing in financial message where the total is 193.30 instead of 200 AED + VAT
The full fee for the entire year of the policy is expected.
Due to this issue, premiums are not calculated correctly and therefor customers are charged incorrectly.
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