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Negative Acknowledgement Of Invalid Geocode Is Encountered When Site Address Has Changed (Doc ID 2408972.1)

Last updated on AUGUST 04, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.0.0 version, Mobile Communications Platform

Negative Acknowledgement of Invalid Geocode is encountered when site address has changed.

Steps to replicate:

1. Create an FA in CC&B. This should also create corresponding Activity in MWM.
2. Update corresponding premise for FA (e.g. address 1) in CC&B
3. Update the FA in CC&B (e.g. instruction)
4. NDS record for FA update resulted to negative acknowledgement from MWM
  XAI Response's: External Message Code = 11002, 19401

ERROR
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Cause

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