Feeder and Substation Information Disappear from Message Area in Viewer when Device Attributes Tool Opened

(Doc ID 2409013.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

When the Device Attributes tool is opened for a device, the Message Area of the viewer clears out the Feeder and Substation information.

It is expected that the Device Name should be followed by the Feeder and Substation information in parentheses.


The issue can be reproduced at will with the following steps:
1. Log into NMS 1.12 and navigate to Viewer.
2. Search and select a device (e.g. Switch or Transformer)
3. Note the Viewer footer displays the Device Name and Feeder and Substation are displayed in parentheses.
4. Open the Control Tool for the device.
5. Note the Viewer footer continues to display the Feeder & Sub (See attached 1.12 Control Tool image.)
6. Open the Attributes dialog box.
7. Review the footer contents.



Changes

 

Cause

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