Web Callbacks Does Not Give Reason Why Assign User Action Failed

(Doc ID 2409046.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Callbacks

If a call is assigned to IVR (as configured via the "defaultCallbackAgent" and "callbackInterfaceEnabled" Event Rules ), it cannot be re-assigned to a different user.

Web Callbacks does not disable the "Assign User" button, but, when it is pressed, nothing happe.s



It is expected that pressing the "Assign User" button should either always succeed or give an error dialog if it fails.

Changes

 

Cause

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