Web Callbacks Does Not Give Reason Why Assign User Action Failed
Last updated on JUNE 26, 2018
Applies to:Oracle Utilities Network Management System - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.3]
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Web Callbacks
If a call is assigned to IVR (as configured via the "defaultCallbackAgent" and "callbackInterfaceEnabled" Event Rules ), it cannot be re-assigned to a different user.
Web Callbacks does not disable the "Assign User" button, but, when it is pressed, nothing happe.s
It is expected that pressing the "Assign User" button should either always succeed or give an error dialog if it fails.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms