After Service Transfer, Rating Fails with “PRODUCT_NOT_FOUND” Error

(Doc ID 2409444.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.1.0 to 11.3.0.5.0 [Release 11.3.0]
Information in this document applies to any platform.

Symptoms

On : 11.3.0.1.7 version, Rating business logic

As per business requirement, the user performed service transfer to one account to another new account. After that, rating failed with below error when the usage [for both Online and offline rating] is passed in for new account.


ERROR in diameterGateway log
-----------------------





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created account along with service - Apr 23 13:01:34 2018
2. Performed service transfer to under new account which created in step1 - Apr 23 13:35:32 2018
3. Performed both Online and offline rating wrt new account, both ratings failed


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms