Error While Changing Service Status from Active to Closed

(Doc ID 2409891.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Symptoms

The customer service status is in active status, the life cycle state is in 102, and the transition path is defined in config_lifecycle_states.xml as following:

 
However, there are errors when trying to close the service:

ERROR
-----------------------
W Tue May  1 23:45:26 2018  hostname  cm:26700  fm_cust_utils.c:2111 2:hostname:testnap:26698:-147163392:86:1525198525:1:root.0.0.0.1:::
        none of the transition array has a next-state as req'd one!!!
E Tue May  1 23:45:26 2018  hostname  cm:26700  fm_cust_utils.c:2304 2:hostname:testnap:26698:-147163392:86:1525198525:1:root.0.0.0.1:::
        Invalid transition
        <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_VALUE:46>
        <field num=PIN_FLD_LIFECYCLE_STATE:1,8052 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
        <facility=0 msg_id=0 version=0>


STEPS
-----------------------
Step 1:  Create account, services will be in PreActive state.
Step 2:  Activate services
Step 3:  Close services


Changes

 

Cause

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