RTV Request Messages Are Stuck Into SIM Staging Tables

(Doc ID 2410030.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Retail Store Inventory Management - Version 15.0.1 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Store Inventory Management (SIM) 15.0.1 version, Return to Vendor messages (RTV) created in Retail Merchandising System (RMS) are getting stuck in SIM Staging Table with bellow error:

oracle.retail.sim.common.core.SimServerException: Error processing message! [Inbound: true, MessageType: RTVReqCre, BusinessId: XXXXX]



The issue can be reproduced at will with the following steps:

1. Create a RTV in RMS;
2. Check SIM staging table and notice that RTVReqCre is failing with above error.

Cause

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