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Receive Framework Error While Creating An Account (Doc ID 2410093.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version to [Release 2]
Information in this document applies to any platform.


On : ORMB version, CI - Customer Information

ERROR (support.program.ProgramToJavaGateway) A system error occurred calling method handle on class
com.splwg.shared.common.LoggedException: Unable to load newly added entity AccountPersonRouting_Id(accountPersonId: [personId: [3172000000], accountId: [7832539897]], billRouteTypeId: [USMAIL])
at com.splwg.shared.common.LoggedException.raised( ~[spl-shared-]
at ~[spl-base-]
at ~[spl-base-]
at ~[spl-base-]
at ~[spl-base-]
at ~[spl-base-]
at sun.reflect.GeneratedMethodAccessor491.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke( ~[?:1.8.0_112]
at java.lang.reflect.Method.invoke( ~[?:1.8.0_112]
at$MethodEntry.dispatch( ~[spl-base-]
at [spl-base-]
at [spl-base-]
at [spl-base-]
at com.splwg.base.api.program.ProgramCIPZCTJN.callJava( [spl-base-]
at com.splwg.base.api.program.ProgramCIPZCTJN.perform_KA001_CALL_JAVA_BY_MEMORY( [spl-base-]
at com.splwg.base.api.program.ProgramCIPZCTJN.perform_AA000_MAIN( [spl-base-]
at com.splwg.base.api.program.ProgramCIPZCTJN.invoke( [spl-base-]
at com.splwg.base.api.program.ProgramCIPZUXGN.perform_GA000_PERFORM_ACTION( [spl-base-]
at com.splwg.base.api.program.ProgramCIPZUXGN.perform_AA000_MAIN( [spl-base-]
at com.splwg.base.api.program.ProgramCIPZUXGN.invoke( [spl-base-]
at com.splwg.ccb.domain.customerinfo.account.entity.ProgramCIPCAPPR.perform_ZA000_CALL_USER_EXIT( [spl-ccb-]
at com.splwg.ccb.domain.customerinfo.account.entity.ProgramCIPCAPPR.perform_AA000_MAIN( [spl-ccb-]

The issue can be reproduced at will with the following steps:
1. Account screen has Change Handlers and user exit.

The issue has the following business impact:
Very High impact as we cannot fulfill our primary requirement of creating account.


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