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Receive Framework Error While Creating An Account (Doc ID 2410093.1)

Last updated on JUNE 18, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.0.0 to 2.6.0.0.0 [Release 2]
Information in this document applies to any platform.

Symptoms

On : ORMB 2.6.0.0.0 version, CI - Customer Information




ERROR
-----------------------
ERROR (support.program.ProgramToJavaGateway) A system error occurred calling method handle on class com.splwg.base.support.cobol.JavaRowUserExitHandler
com.splwg.shared.common.LoggedException: Unable to load newly added entity AccountPersonRouting_Id(accountPersonId: [personId: [3172000000], accountId: [7832539897]], billRouteTypeId: [USMAIL])
at com.splwg.shared.common.LoggedException.raised(LoggedException.java:67) ~[spl-shared-4.3.0.4.0.jar:?]
at com.splwg.base.support.cobol.JavaRowUserExitHandler.handleAdd(JavaRowUserExitHandler.java:317) ~[spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.cobol.JavaRowUserExitHandler.handleEndProgram(JavaRowUserExitHandler.java:297) ~[spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.cobol.JavaRowUserExitHandler.handleCHandler(JavaRowUserExitHandler.java:242) ~[spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.cobol.JavaRowUserExitHandler.privateHandle(JavaRowUserExitHandler.java:193) ~[spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.cobol.JavaRowUserExitHandler.handle(JavaRowUserExitHandler.java:67) ~[spl-base-4.3.0.4.0.jar:?]
at sun.reflect.GeneratedMethodAccessor491.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_112]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_112]
at com.splwg.base.support.program.ProgramToJavaGateway$MethodEntry.dispatch(ProgramToJavaGateway.java:267) ~[spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.program.ProgramToJavaGateway.dispatch(ProgramToJavaGateway.java:324) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.program.ProgramToJavaGateway.callJava(ProgramToJavaGateway.java:56) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.support.program.ProgramToJavaClient.callJava(ProgramToJavaClient.java:28) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZCTJN.callJava(ProgramCIPZCTJN.java:472) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZCTJN.perform_KA001_CALL_JAVA_BY_MEMORY(ProgramCIPZCTJN.java:369) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZCTJN.perform_AA000_MAIN(ProgramCIPZCTJN.java:149) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZCTJN.invoke(ProgramCIPZCTJN.java:123) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZUXGN.perform_GA000_PERFORM_ACTION(ProgramCIPZUXGN.java:224) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZUXGN.perform_AA000_MAIN(ProgramCIPZUXGN.java:156) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.base.api.program.ProgramCIPZUXGN.invoke(ProgramCIPZUXGN.java:130) [spl-base-4.3.0.4.0.jar:?]
at com.splwg.ccb.domain.customerinfo.account.entity.ProgramCIPCAPPR.perform_ZA000_CALL_USER_EXIT(ProgramCIPCAPPR.java:6195) [spl-ccb-2.6.0.0.0.jar:?]
at com.splwg.ccb.domain.customerinfo.account.entity.ProgramCIPCAPPR.perform_AA000_MAIN(ProgramCIPCAPPR.java:1365) [spl-ccb-2.6.0.0.0.jar:?]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Account screen has Change Handlers and user exit.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Very High impact as we cannot fulfill our primary requirement of creating account.

Cause

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