JAR Issues and Java Error on Docfactory Startup in ODEE 12.6 (Doc ID 2411195.1)

Last updated on JUNE 20, 2018

Applies to:

Symptoms

On : 12.6 version, Enterprise Edition

PROBLEM DESCRIPTION:
------------

Documaker 12.6 is installed and all services are up except Docfactory. It throws the following error on startup and hangs.


ERROR
-----------------------

javax.xml.parsers.FactoryConfigurationError: Provider for class javax.xml.parsers.DocumentBuilderFactory cannot be created
  at javax.xml.parsers.FactoryFinder.findServiceProvider(FactoryFinder.java:311)
  at javax.xml.parsers.FactoryFinder.find(FactoryFinder.java:267)
  at javax.xml.parsers.DocumentBuilderFactory.newInstance(DocumentBuilderFactory.java:120)
  at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:772)
  at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:696)
  at oracle.documaker.util.Log4JConfigurator.configure(Log4JConfigurator.java:75)
  at oracle.documaker.processmonitor.ProcessMonitor.main(ProcessMonitor.java:568)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at oracle.documaker.process.Startup.main(Startup.java:211)
Caused by: java.lang.RuntimeException: Provider for class javax.xml.parsers.DocumentBuilderFactory cannot be created
  at javax.xml.parsers.FactoryFinder.findServiceProvider(FactoryFinder.java:308)
  ... 11 more
Caused by: java.util.ServiceConfigurationError: javax.xml.parsers.DocumentBuilderFactory: Provider weblogic.xml.jaxp.RegistryDocumentBuilderFactory not found
  at java.util.ServiceLoader.fail(ServiceLoader.java:239)
  at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
  at java.util.ServiceLoader$LazyIterator.nextService(ServiceLoader.java:372)
  at j



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Do a fresh install of ODEE 12.6.
2. Attempt to start the Docfactory service
3. It throws the error on startup and hangs.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.