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Unable to Detail Match Credit Notes (Doc ID 2411393.1)

Last updated on JULY 24, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms


You are unable to detail match credit notes in Retail Invoice Matching (ReIM)

The issue can be reproduced at will with the following steps:
  1. Create invoice with 2 items, each having cost discrepancy.
  2. Resolve the invoice with the CBC reason code, generate the credit note request.
  3. Create a credit note for only one item, credit note request would have 2 items.
  4. Run credit note auto match, notice that credit note and credit note request is not matched as expected.
  5. Try to detail match the credit note and credit note request, notice that detail match button is disabled.




Changes

 

Cause

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