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Error 'SubSystemFacade object is not available for DB Id 1. Please check the configuration.' When Copying/Pasting a Project in P6 Web (Doc ID 2411902.1)

Last updated on JULY 22, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to save a copy of the current project as a new baseline, the job is stuck in "Pending" status and the following error occurs in the P6WebAccess.html log:

java.lang.RuntimeException: An Error has occurred. SubSystemFacade object is not available for DB Id 1. Please check the configuration.

 

The issue can be reproduced at will with the following steps:

  1. In P6 Web, select the Project tab or go to the Projects view.
  2. Copy any project.
  3. In the same EPS or another EPS, right-click in the section and select Paste.
  4. Note reported issue.

Changes

 

Cause

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