"An Error has occurred. SubSystemFacade object is not available for DB Id 1. Please check the configuration." Event When Copying/Pasting Project Using P6 EPPM Web
(Doc ID 2411902.1)
Last updated on JULY 11, 2018
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.
When attempting to save a copy of the current project as a new baseline,
the following error occurs.
Caused by: java.lang.RuntimeException: An Error has occurred. SubSystemFacade object is not available for DB Id 1. Please check the configuration.
Copy/paste job hangs indefinitely as "Pending" status in the P6 application.
The issue can be reproduced at will with the following steps:
- Launch P6 EPPM Web URL.
- Login to P6 Web
- Select the Project tab or go to the Projects view
- Right-click on any project
- Either stay in the same EPS or go to another EPS and right-click in the section
- Select Paste
- Issue occurs and the job hangs in a Pending status
The issue has the following business impact:
Due to this issue, users cannot copy/paste projects.
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