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"An Error has occurred. SubSystemFacade object is not available for DB Id 1. Please check the configuration." Event When Copying/Pasting Project Using P6 EPPM Web (Doc ID 2411902.1)

Last updated on JULY 11, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to save a copy of the current project as a new baseline,
the following error occurs.

ERROR:
P6WebAccess.html log
Caused by: java.lang.RuntimeException: An Error has occurred. SubSystemFacade object is not available for DB Id 1. Please check the configuration.

Copy/paste job hangs indefinitely as "Pending" status in the P6 application.

STEPS
The issue can be reproduced at will with the following steps:

  1. Launch P6 EPPM Web URL.
  2. Login to P6 Web
  3. Select the Project tab or go to the Projects view
  4. Right-click on any project
  5. Either stay in the same EPS or go to another EPS and right-click in the section
  6. Select Paste
  7. Issue occurs and the job hangs in a Pending status


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot copy/paste projects.

Changes

 

Cause

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