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Credit Note Matching Information is Not Captured in IM_CN_SUMMARY_MATCH_HIS Table (Doc ID 2412173.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

When credit note request is summary matched against a credit note from the screen, matched credit note is not captured in IM_CN_SUMMARY_MATCH_HIS table.
Only credit note request entry is created in IM_CN_SUMMARY_MATCH_HIS table.

Steps to Recreate:
1. Create invoice with cost or quantity discrepancy.
2. Resolve with charge back reason code to generate credit note request.
3. Create credit note with exact match details.
4. Perform summary matching for credit note and credit note request.
5. Notice that IM_CN_SUMMARY_MATCH_HIS table has an entry for credit note request but no entry for credit note.

Changes

 

Cause

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