External Team Member Name Does Not Display in the Resource Drop-down List of Non-WBS Activities

(Doc ID 2412633.1)

Last updated on JUNE 21, 2018

Applies to:

Instantis EnterpriseTrack - Version 17.2.3.0 and later
Instantis EnterpriseTrack Cloud Service - Version 17.2.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Assigned project resource of role External Team Member does not show correctly ("TBD" shows instead) in the resource drop-down list of non-WBS activities.

EXPECTED BEHAVIOR
-----------------------
Assigned project resource of role External Team Member should show correctly in the resource drop-down list of non-roadmap activities. The name of the external resource (defined when adding the External Team Member to the project) should be displayed instead of TBD.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Go to Projects, open a project and navigate to Resource listing page.
  2. Add a Team Member
  3. Select the Role as Team Member External, enter 'First Name' and 'Last Name' and save.
  4. Go to Non-WBS activity section in the same project, such as Issues.
  5. Add new and select Resource drop down. Notice it displays "TBD (External Team Member)" instead of the name defined in step 3.

Changes

 

Cause

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