My Oracle Support Banner

Collection Overdue Amount Not Considering Debit Adjustment When Billing Profile Is In Collection (Doc ID 2412752.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and later
Information in this document applies to any platform.

Goal

On : 7.5.0.18.0 version, Collections Manager

Issues with debit adjustment for collection promise to pay as Debit adjustment not being considered as overdue amount for collection.

If one is passing debit adjustment and customer is not paying then how to collect the amount of debit adjustment by promise to pay.

Steps to reproduce the issue :
----------------------------------

1. Take a billing profile make it enter into collection , with some amount , say 50 BD.
2. Pass debit adjustment on that billinfo next of 100 BD. That debit adjustment is lying with status 2 and due as 100 BD .
3. Try to create promise to pay . It will consider only 50 BD.

Even after billing it didn't consider debit adjustment as overdue for collection. Executed pin collection process, but still same issue.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.