My Oracle Support Banner

Error On Discrepancy Resolution Screen When Reason Codes Require Comments (Doc ID 2413865.1)

Last updated on JULY 26, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.1 version, Discrepancy Resolution

When attempting to resolve discrepancies using reason codes requiring comments, if you do not click apply after entering the comments, the following error occurs:



The issue can be reproduced at will with the following steps:
  1.create a PO
  2.create a receipt
  3.create an invoice with both cost and qty discrepancy.
  4.Execute automatch batch, notice invoice is URMTCH .
  5.Go to the summary match screen ,resolve the qty discrepancy - select the reason code for which comments are mandatory
  6.click on apply button,it popup warning to add comments add it.
  7.click on the other discrepancy rather than clicking on apply button it throws again a error popup in both summary match and discrepancy review list.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.