Reports Timing Out With Message "Your report has timed out. Please contact your system administrator to determine the cause."

(Doc ID 2413989.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Agile Product Lifecycle Management for Process - Version 6.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Trying to generate a report but facing an issue with timing out when the client goes to generate them. The message displayed is the following:

"Your report has timed out. Please contact your system administrator to determine the cause."

From the Event log:

ErrorType: First| ErrorCount: 0| App: Reporting| SessionId: d281d3d1-6d58-6129-b87a-e5ffd787c90f| UserId: Verdant| IsNewSession: False| ServerID: 10.100.62.52| Misc: |
Exception: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.Web.HttpException (0x80070057): The remote host closed the connection. The error code is 0x80070057.
at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)
at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()
at System.Web.HttpResponse.Flush(Boolean finalFlush, Boolean async)
at Xeno.Web.UI.Common.Popups.ReportRenderer.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Steps to reproduce:

  1. Try to generate a Report.
  2. Notice the error.

Cause

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