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When Using UMail, Email Addresses in the CC and External CC Fields Appear in the "To" Field for Recipients (Doc ID 2414433.1)

Last updated on MARCH 26, 2019

Applies to:

Primavera Unifier - Version 17.12.0.0 and later
Primavera Unifier Cloud Service - Version 17.12.0.0 to 18.6 [Release 17.12 to 18.6]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When sending a uMail and copying other users via CC or External CC, when the recipient gets the email and views the list of users that were addressed or copied, ALL users show up in the SAME field along with users that were directly addressed in the "TO" field.  If that Email is forwarded, the CC'd and External CC'd users are also just put into the "TO" field; it cannot be discerned who was CC'd and who was directly addressed.

EXPECTED BEHAVIOR

The users addressed in the "TO" field and the users addressed via CC or External CC should not be grouped together in the received email.

 

The issue can be reproduced at will with the following steps:

  1. Navigate to uMail in Unifier.
  2. Send a uMail that includs users in the CC and External CC fields.
  3. When the email is received in Outlook or other email client, ALL users are in the same field and grouped together.
  4. When forwarding that email, the CC/External CC users are displayed in the TO field in the original email.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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