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Order Scheduling Error - ATP Processing Error when profile MSC: ATP Debug Mode = None (Doc ID 2414786.1)

Last updated on AUGUST 24, 2022

Applies to:

Oracle Global Order Promising - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.4 version, Scheduling and Sourcing

ATP Debug mode = None and MSC: Return Best Source in Global ATP = Yes

This is same as bug 8601206 for 11.5.10 and is fixed in via bug 18440236 - fix is also included 12.2.5
Front port to 12.2.4 is missing.

Scheduling a Sales order on Order Management screen fails in Scheduling when
the profile option MSC: ATP Debug Mode is set to None.
It gives an error message of ATP Processing Error.

Same Sales order is scheduled correctly when the MSC: ATP Debug Mode is set to 'Debug Only'.

Order Line Processing messages
Line 6.1
Scheduling failed: Request Date failure. Available Date: 9-JUL-18
Line 7.1:
Scheduling failed: ATP Processing error. Available Date: 4-JUN-2018

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Attempt to schedule orders
3. See errors

The issue has the following business impact:
Due to this issue, users cannot schedule any orders.


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