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Reading Pane Is No Longer Showing Call Comments (Doc ID 2415052.1)

Last updated on JULY 11, 2018

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.1.0 version, Web Workspace

ACTUAL BEHAVIOR
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Reading Pane is no longer showing call comments

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Trouble Info should display call comments

STEPS
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The issue can be reproduced at will with the following steps:

Steps to reproduce:
1. enter a call in web call entry with a customer comment.
2. In Web Workspace, find the event.
3. confirm that the customer comment can be seen in trouble info
4. open reading pane and see that the customer comment is not present.



Changes

 

Cause

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